Free Ebook ITIL For Dummies, by Peter Farenden
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ITIL For Dummies, by Peter Farenden
Free Ebook ITIL For Dummies, by Peter Farenden
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From the Back Cover
Learn to: Manage your IT services with ITIL Get to grips with the five stages of the ITIL service lifecycle Implement ITIL in your organisation Use service management as a strategic asset The quick, easy way to get a handle on the international best-practice guidance for IT service management Whether you're preparing to sit the ITIL Foundation exam, or you're an IT manager looking to expand your skill set and adopt the international best-practice guidance for IT service management used by NASA, the NHS, HBSC bank and Disney, this book is for you. ITIL examiner Peter Farenden explains ITIL principles and concepts in plain English, using many real-world examples that help you to see how they apply in an everyday context. He breaks down the five stages of the ITIL service lifecycle into easy-to-digest servings, and offers expert guidance on how to implement ITIL in any organisation. Get the lowdown on ITIL – find out exactly what ITIL is and, more importantly, how it can help you and your organisation Understand the fundamentals – learn about core ITIL concepts, principles and terminology and familiarise yourself with the service lifecycle – the backbone of ITIL Get the lie of the land – explore each stage of the ITIL service lifecycle, including service strategy, service design, service transition, service operation and continual service improvement Get practical – discover how to implement and use ITIL service management processes and practices in your organisation – with tips on which ITIL elements to try out first for quick results Get certified! – get the lowdown on how to prepare for the ITIL Foundation exam Open the book and find: How ITIL can help you and your organisation ITIL core concepts and principles made easy The ITIL service lifecycle How to integrate ITIL into your day-to-day work Tips for planning and carrying out design and implementation projects The lowdown on service transition projects Guidance on getting your ITIL qualification A glossary of key ITIL terms
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About the Author
Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.
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Product details
Paperback: 392 pages
Publisher: For Dummies; 2011 edition (April 23, 2012)
Language: English
ISBN-10: 1119950139
ISBN-13: 978-1119950134
Product Dimensions:
7.4 x 0.9 x 9.2 inches
Shipping Weight: 1.6 pounds (View shipping rates and policies)
Average Customer Review:
4.2 out of 5 stars
42 customer reviews
Amazon Best Sellers Rank:
#228,730 in Books (See Top 100 in Books)
Great book for a primer into ITIL. My only item of note is he doesnt go in order of the 5 books for the foundation. He discusses all the terms and so forth, but I was like "OK, now what book is that concept covered?" Whereas the book from Global Knowledge, when you take the course from them, they go over the 5 books, and their underlying concepts, in order. To the author's credit, he does clearly state this is NOT meant to be a study guide, and the order he presents the material is probably why.This is great, however, to read BEFORE your class so you arent walking in cold. This, coupled with GK's class that I mentioned, I was able to pass the exam! There is SO much material that I cannot recommend strongly enough, and I dont care if its this book or another, read BEFORE the class! That was the main complain I heard from my colleagues as they sat for the exam - they regretted not reading before hand.
Being that I trained using online videos (itpro.tv), I feel like I needed something more to study, and this helped quite a bit. I did pass my ITIL exam, and will keep this as a resource guide in the future.
This gives one an insight into the flow of IT and interaction with clients. A MUST for anyone in the field that is looking to be an ASSET to the company they are working with and for. Your clients will appreciate your effort!
I.T.I.L. is full of acronyms. This book made the information quite understandable. I read it and studied it. I passed my exams.
I took a class a while ago and needed to brush up. This book exceeded my expectations and I felt very much educated after reading it. I now use it as a reference whenever needed.If you want deep advanced education in any of the service areas, I would recommend the actual ITIL books. They are large and costly though.
Surprisingly well-written and well-organized resource. Is actually more helpful and easier to digest than the official ITIL documentation.
Simple and easy to read. I took a class and also read the book the class cost $1000 and the book was a $1000 better :)
I used this book to help me UNDERSTAND the accelerated ITIL foundation course I was instructed to take through my employer, this book was very instrumental in assisting me with passing the certification.
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